Legal
Privacy
Policy
Last updated: March 2026
Contents
1. Introduction
Welcome to Zambezi Digital ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This policy applies to all visitors, clients, and users of our website and services across Africa, and internationally. By accessing our website or using our services, you agree to the terms of this Privacy Policy.
2. Data Controller Information
Data Controller: Zambezi Digital
Operating Regions: Africa (pan-African)
Contact Email: hello@zambezidigital.agency
We operate in accordance with the data protection laws applicable across Africa.
3. Information We Collect
3.1 Personal Information
We may collect personal information that you voluntarily provide when you:
- Fill out our contact form or request a quote
- Sign up for our newsletter
- Enter into a service agreement with us
- Communicate with us via email, phone, or social media
- Submit project requirements or feedback
This information may include: name, email address, phone number, company name, billing information, and project requirements.
3.2 Automatically Collected Information
When you visit our website, we automatically collect certain information including IP address, browser type, pages visited, time spent, referring website, and geographic location (country/city level).
4. How We Use Your Information
4.1 Service Delivery
- To provide and maintain our enterprise software and business automation services
- To process your requests and respond to inquiries
- To send project updates and deliverables
- To manage client accounts and billing
4.2 Communication
- To respond to your comments, questions, and requests
- To send administrative information such as invoices and service notifications
- To send marketing communications (with your consent)
4.3 Analytics
- To analyse website usage and improve user experience
- To develop new services and features
- To monitor and prevent technical issues
5. Legal Basis for Processing
5.1 Contractual Necessity
Processing is necessary to fulfil our contractual obligations to you or to take steps at your request before entering into a contract.
5.2 Legitimate Interests
Processing for our legitimate business interests including improving our services, preventing fraud, and ensuring network security.
5.3 Consent
Where required by law, we obtain your explicit consent before processing your personal data. You may withdraw consent at any time.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data including SSL/TLS encryption, secure server infrastructure, regular security audits, access controls, and staff training on data protection. No method of online transmission is 100% secure.
8. Data Retention
- Client project data: 7 years for tax and accounting purposes
- Marketing data: Until you unsubscribe or request deletion
- Website analytics: 26 months (Google Analytics default)
- Correspondence: 3 years after last contact
9. Your Data Protection Rights
You have the right to: access your personal data; rectify inaccurate data; request erasure; restrict processing; object to processing; data portability; and withdraw consent. To exercise any of these rights, contact us at hello@zambezidigital.agency. We will respond within 30 days.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy with a revised date and displaying a notice on our website.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Also see our Cookie Policy and Terms & Conditions.